Thank you for shopping at gravitysensorllc.com. We want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, accessories, and tags (if applicable).
- Not show signs of wear, damage, or misuse caused after delivery.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, damaged, or altered by the customer.
- Items returned without prior authorization, when applicable.
- Items damaged due to improper handling after delivery.
3. Return Process
To initiate a return, please contact our customer support team with:
- Your order number
- A brief description of the reason for the return
- Photos if the item is damaged or incorrect
Once your request has been reviewed and approved, we will provide return instructions.
4. Return Shipping
Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
5. Refunds
After your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our mistake.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include photographs of the item and packaging so we can evaluate the issue and provide an appropriate solution.
7. Exchanges
If you would like a different size or replacement item, please contact our customer support team. Exchanges are subject to product availability.
8. Return Address
Please do not send returns without contacting us first.
Approved returns should be sent to:
Gravity Sensor LLC
10852 SE STARK ST UNIT 17
PORTLAND, OR 97216
United States
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: destiny@gravitysensorllc.com
Phone: +1 9283936799