HELP CENTER

1. How can I place an order?

Simply browse our website, add your desired items to the shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept secure payments through trusted payment providers, including major credit and debit cards supported by Stripe.

3. Do you offer international shipping?

No. At this time, we only ship within the United States.

4. How long does shipping take?

Orders are generally processed within 1–2 business days.

Standard delivery within the United States typically takes 3–7 business days after your order has been shipped.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

6. Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

7. What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be unused, in their original condition, and include all original packaging where applicable. Please review our Refund & Return Policy for complete details.

8. When will I receive my refund?

After your returned item has been received and inspected, approved refunds are typically issued within 5–10 business days to your original payment method.

Your financial institution may require additional time to post the refund.

9. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team within 7 days of receiving your order and include your order number along with photos of the item and packaging. We will work to resolve the issue as quickly as possible.

10. Is my payment information secure?

Yes. Payments are processed securely through Stripe, which uses industry-standard encryption and PCI DSS compliant security measures. We do not store your complete payment card information.